My Account
August 22, 2019
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Common Questions About Account Administration & Profiles
Changing your profile information
Q: How do I reset my password?

A: You can reset your password at any time by using the "Forgot password?" link from the www.brotherhoodmutual.com home page. You will need to provide your security answer in order to reset the password.

Q: How do I change my password?

A: To change your password, follow these steps:

  1. Go to the "Profiles" menu (in the upper right portion of your screen) and choose "Edit Your Profile".
  2. Click on the "Change Password" link (in the Security Information portion of your profile screen).
  3. Enter your new password twice
  4. Click the "Save" button.

Your new password will take effect the next time you sign in to My Account.

Q: How do I change my Email address?

A: To change your Email address, follow these steps:

  1. Go to the "Profiles" menu (in the upper right portion of your screen) and choose "Edit Your Profile".
  2. Click on the "Change Email Address" link (in the Contact Information portion of your profile screen).
  3. Enter and confirm your new Email address.
  4. Click the "Save" button.

Your new Email address will take effect the next time you sign in to My Account.

Q: How do I change my security question?

A: To change your security question, follow these steps:

  1. Go to the "Profiles" menu (in the upper right portion of your screen) and choose "Edit Your Profile".
  2. Click on the "Change Security Question" link (in the Security Information portion of your profile screen).
  3. Select a new security question.
  4. Enter and confirm your security answer.
  5. Click the "Save" button.

Your new security question will take effect the next time you sign in to My Account.

Q: How do I update my profile?

A: To update your profile, follow these steps:

  1. Go to the "Profiles" menu (in the upper right portion of your screen) and choose "Edit Your Profile".
  2. Make your changes to your information.
  3. Click the "Save" button.

Your new profile information will take effect the next time you sign in to My Account.

account administration
Q: What is an account administrator?

A: An account administrator is someone from your ministry who has the ability to approve or deny access to your ministry's My Account records. Select "Manage User Roles" under the "Profiles" menu to review and grant access. You will only see this menu option if you are an account administrator.

This includes the following tasks:

  1. Grants or denies a new user's request to access the account.
  2. Removes a user's ability to access the account.
  3. Grants permission for other users to have administrative authority for the account.
Q: How do I become an account administrator?

A: Here's how it works:

The first person to register under your ministry's account is granted immediate approval—provided that person registers with a valid policy number and zip code for your ministry's account. To access the account for the first time, this user must activate his or her profile by responding to a confirmation Email. 

Every user after the first one must be granted access from the account administrator. New requests are sent by Email to the administrator immediately after the new user registers.

Q: How long does the My Account approval process take?

A: Your account administrator was sent an Email notifying him or her of your pending registration request. You may need to follow up with your administrator if you need immediate access to My Account. 

Review other common questions:

My Account Information

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